Refund & Delivery Policy
Last updated: 14 November 2026
1. Delivery
- All our products are digital, so there are no shipping charges.
- eBooks and templates: a download link is shown on screen and emailed to you as soon as payment succeeds.
- Apps (such as Counter Book): an access guide with your app link and login instructions is delivered the same way, instantly after payment. Where an account must be activated manually, we do so within 24 hours.
- If you have not received your product within 24 hours, write to support@alovenx.com with your order number.
2. Refunds
- Because products are digital, they are generally non-refundable once downloaded or accessed.
- You will receive a full refund if: you were charged twice for the same product; the file is faulty or incorrect and we cannot fix it within 7 days; or the product was never delivered.
- Refund requests must be made within 7 days of purchase.
- Approved refunds are returned to your original payment method within 5–7 working days.
3. Subscription cancellation
If you are on a monthly or yearly plan, you can cancel at any time before the next billing period. Payments for the current period are not refunded.